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EXCHANGE / RETURN AND REFUND POLICY

Please read through the following carefully before placing an order. By using this website and/or placing an order, you agree to be bound by the Terms & Conditions set out below.

If you are not completely satisfied with the size or quality of your purchase, you may initiate a Return/Exchange Request within 14 days from the date of the item’s arrival. All return/exchange requests are subject for evaluation and our friendly customer service will be glad to guide you through it.

Do note:

✔ Items should be unworn, unwashed, undamaged and unaltered to be eligible for returns/exchanges.
✔ We do not offer Free Return Shipping nor do we provide refunds for any fees that may result from shipping a return.
✔ All clearnace items purchased at Ejabal UAE Limited are final sales and cannot be exchanged or returned for a refund

To ensure that you receive the best support for your return:

1. Always process a return in accordance with our return procedure 2. Be sure to provide the tracking number as soon as you ship your return Unfortunately, any items which are found to have make-up or other stains or marks on the garment cannot be exchanged or refunded unless they are faulty

Requesting for An Exchange

Unfortunately, we do not offer an Exchange for items that were correctly sent to you. Should you wish to Exchange an item you received due to issues with its’ Size or Quality, this can be arranged by simply following our return procedure and specifying “Exchange” as your “Desired Resolution”. Do note that Exchanges are an alternative resolution for Returns and are bound by the same guidelines and limitations. Further, any subsequent products that require to be posted due to exchange, there will be a delivery charge of GBP 4.00 per item.

Refund Policy

Note: For your Security, refunds will only be transferred back to the Original Mode of Payment you used when placing your order. Refunds will undergo 2 phases of processing before its' successful transfer. The first phase happens in our internal system, while the following phase of processing happens at your bank. Depending on their processing time, it can take a few more days for your Bank to complete the refund. Kindly allow 14 business working days for the 2 phases to conclude, and for the refund to become visible on your bank statement.

Shipping and Delivery Issues

We do not provide refunds for: Claims about not receiving an order, if the Courier’s tracking information show that an order was successfully delivered. Claims about not receiving an order, if due to errors in the Shipping address you have provided.

We do not provide refunds for:

Worn, washed, damaged, altered, or clearance items. 1. Orders that are not returned in accordance with our return procedure 2. Orders that are returned in accordance with our return procedure, if unable to provide a tracking number for the shipped return 3. The order’s shipping fee will not be included in refunds. We do not offer “Free Return Shipping” nor do we provide refunds for any fees that may have resulted from shipping a return.